Privacy Policy

1. Introduction

CloudPaya ("we", "us", or "our") operates the cloudpaya.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency payment processing service.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address and encrypted password when you register.
• Transaction Data: Cryptocurrency addresses, transaction amounts, payment statuses, and related blockchain data processed through our platform.
• Usage Data: Browser type, IP address, pages visited, and access times collected automatically through server logs.
• Settings & Preferences: Configuration choices you make within the platform, such as notification preferences and webhook URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our payment processing services.
• Process cryptocurrency transactions and send notification emails.
• Send administrative communications, including test emails and security alerts.
• Monitor and analyze usage patterns to enhance service reliability.
• Detect, prevent, and address fraud or technical issues.

4. Email Communications

Notification emails are sent from no-reply@cloudpaya.com to your registered email address. These include payment confirmations, transfer notifications, and security alerts based on your notification preferences. You can manage which notifications you receive in your Settings panel.

5. Data Storage & Security

Your data is stored on secured servers. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted storage of sensitive credentials and API keys.
• HTTPS encryption for all data in transit.
• Isolated database environments for each account.
• Regular security monitoring and access controls.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• With blockchain networks as required to process cryptocurrency transactions.
• With payment gateway providers (Stripe, PayPal, Verifone) when you use fiat payment features.
• When required by law, regulation, or legal process.

7. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use third-party tracking or advertising cookies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your transaction data.

To exercise these rights, contact us at support@cloudpaya.com.

9. Data Retention

We retain your account and transaction data for as long as your account is active. Upon account deletion, your data will be removed within 30 days, except where retention is required for legal or regulatory compliance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@cloudpaya.com
Website: https://cloudpaya.com